Subject to the following requirements, Customer may return Products purchased from MTO pursuant to this Agreement within thirty (30) days from the date of initial order shipment and obtain a credit or refund of the purchase price paid less shipping and handling and any applicable restocking fees (as detailed in Section 8) to the credit card account used to purchase the Products. To return the Products, Customer must call MTO at (717) 751-2705 to receive a Return Material Authorization. Customer must ship the Products to MTO in their original packaging and ensure the shipment or accept the risk of loss or damage during shipment, all of which shall be at Customer's expense. The original sales invoice(s) must accompany the returned Products. To be eligible for return, the Products must be in the exact same condition as when shipped to Customer and all other items included with the Products must also be returned. No returns will be allowed for Products that are damaged or modified while in Customer's possession or control. From time to time, MTO may, in its sole discretion, exchange products or portions of a product.
Special order products and rebuild services cannot be returned under any circumstances. For returns or repairs, all shipping expenses are the sole responsibility of the customer.
Order Cancellation. Orders placed with MTO can be canceled for a period of up to 60 days from the date the order was placed as long as no product or service was shipped. After 60 days a 5% cancellation fee will be charged and the remaining funds will be refunded by credit card if available or check. After 120 days ALL orders are considered to be final and cannot be refunded.